There tends to be two main reasons why a person seeks medical care: one is to keep up personal health, such as an annual physical or flu shot visit. The second is usually on some level of an emergency, whether it is a serious illness that requires an urgent care visitor or a full-blown crisis that puts a person in an ambulance and on their way to the emergency department. No matter what our need are when we seek medical help there is a level of expectation we have, and the medical community has embraced the need for implementation of care management software to ensure the best care for every person.
Care management software is pretty much exactly what is sounds like: software that is used in the healthcare industry to manage care of each patient. But, this isn’t the end of the story, because healthcare hasn’t been able to employ the amount of software technology that many other industries have had for decades due to the complexity and sheer amount of data that physicians and doctors deal with daily. However, progress has been made in analytics and data drilling to more fully understand what has occurred in hospital and clinical environments. These advancements and understands are not being used for simple statistical analysis, but for real help in how best to treat and manage patients, along with their unique needs.
Just like many of us turn to our phones or computers to ask Google whatever curiosity make strike us. Physicians, too, must turn to some sort of information database to aid them in treatments, otherwise they would be required to be specialists in every aspect of human anatomy and ailments. Though, this might be seen as extremely beneficial for a patient, doctors do better when they have a more specific focus, however, when they are able to pull up information that would reduce the run-around to different doctors, thus being more efficient with their patients, the more satisfaction that patients will have and the more quickly healthy knowledge can be given out.
One of the scariest events that a patient can be subjected to is to be readmitted to the hospital shortly after being discharged. The remittance issue may be a complication to the original visit, or it could be related to a hospital born infection. Either way, when a care management system includes the ability to notify the previous treating physician, coordination of care can begin to happen more quickly, which ensures a more positive outcome in the shortest amount of time possible.
Overall, information and the readiness as to when and where it is available makes and will continue to make the difference in improvements that need to be made to health care and its processes.
Grouping and classifying patients according to their current needs can be more difficult than it sounds. Firstly, many patients, especially those in the emergency department or in intensive care, may quickly change risk classifications on a dime. Having a constant monitoring happening, backed by the proven patterns of hundreds or thousands of previous patients that have experienced the same sets of problems.
This is most important when first being admitted into the hospital or urgent care facilities because special attention may need to be given to select few where the difference of a few minutes can mean the difference of life or death. Almost everyone realizes the seriousness when someone has arrived at the hospital after suffering from a heart attack, but earnestness should also be given to patients with severe strokes and those thought to be have a sepsis infection. Having care management software takes a lot of the guessing out of the intake process and stratifying patients, as well as watching over them whether the patient is in recovery or being watched over in the ICU.
It is no secret with an ever-growing aging population, that more and more people are afflicted with multiple ailments that require different specialty care from different healthcare professionals. One of the most frustrating aspect of seeing different doctors at different locations is that information isn’t always passed along, or isn’t available, and the patient is then subjected to wait times, or could be lost in the cracks of the system.
What care management software looks to eliminate is any inefficiencies in the health care system as a whole. If data needs to be transmitted to an office across town or in another state, the process is handled without flaws. If a patient is waiting for their insurance company to approve a procedure or visit, the software makes sure to keep the patient in a rotation and verify where he or she is in the process, and doesn’t allow him or her to be left out in the cold with no help or follow-up.
These sorts of actions help to prevent unnecessary devastating health events due to inattention for long periods of time. This can also include circumstances such as watching when an essential prescription may be coming close to running out; to notify both the physician and the patient so as to enable continuous care coordination.
In a day and age full of tech-savvy patients, even those that never grew up with much of any technology, one of the last things that patients should be subjected to is inefficiencies when communicating or relaying information to their doctors. Many health care professionals are finding the need for personal visits for simple exchanges to be excessive, expensive and overall needless with the care management software containing patient portals. Patients are able to look up test results, set up their own appointments, pay bills and send messages that don’t require a face-to-face response.
Many health care organizations are also turning to and relying upon data gathered either directly or inputted from external devices, such as wearable technology to help guide their treatment for a patient. This kind of input can be more reliable than data gathered in an office because a patient is more at easy at home or doing their regular routine. This sort of feedback relayed to the doctor can open up the understanding of the patient and the needs they may have, especially if the patient is not in good health over a long period of time.
Care management software is a tool that is like a constant watchman that is able to analyze and extract information no matter who the patient is, and no matter the background of a specific health care professional. There are no biases involved, and all the background data needed to present a fact-based plan on an as-needed basis. Truly, this is still a developing technology, and the possibilities for the future are almost limitless, especially as more data is gathered and stored. We all will benefit from the insights offered from a data-driven analysis that looks to improve care and health care.
Images courtesy of: